Approach
In our way of doing things, every project is unique, just like your team's and business's needs. We believe in a human-centric approach to design, and our process reflects that. Here's how what you can expect:
1. Personalized Consultation
We begin with an intake call where we dive deep into your goals, timeline, and considerations. This conversation sets the stage for a collaborative partnership, where your input is valued every step of the way.
2. Customized Engagement
Following the initial consultation, we craft a plan that's tailored specifically to your requirements. We don't believe in one-size-fits-all solutions. Instead, we create a strategy that aligns with your business goals and challenges.
Our Consulting Shapes
I. Embedded Consulting
Monthly retainers // 3+ months
Best for
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Providing ongoing team or leadership support.
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Navigating initiatives that require flexibility and long-term evolution.
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Making a mid-term investment in areas where your existing team may need extra expertise.
Examples of embedded consulting
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Facilitating bi-weekly usability testing sprints in close collaboration with your Product team.
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Crafting a comprehensive end-to-end prototype of your Product vision, informed by generative research.
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Sustaining service design and user flow enhancements for complex user journeys.
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Serving as a Fractional Lead or Director for your team.
II. One-Off Projects
Weekly Rate // 2-6 Weeks
Best for
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Tackling targeted, specific projects with well-defined deliverables.
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Providing short-term support for functions where your existing team may lack specific expertise.
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Infusing fresh perspectives and work methodologies to unblock stagnant teams.
Examples of one-off projects
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Developing personas through one-on-one interviews.
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Executing a diary study and constructing customer journey maps based on findings.
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Revamping an account creation/onboarding flow to optimize growth before your next fundraising round.
III. Workshops & Audits
Daily Rate // <2 Weeks
Best for
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Cultivating alignment within teams and among leaders.
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Outsourcing diagnostic research into your internal processes and products research into your internal processes and products.
Examples of workshops & audits
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Engaging in dynamic "on-your-feet" sessions to foster cohesion within teams.
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Conducting in-depth evaluations and delivering constructive feedback on your Product experience and Design processes.
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Conducting internal stakeholder interviews and synthesizing valuable insights.
*Most one-off projects and embedded consulting engagements include some sort of workshop and/or audit at their start.
Services
Research
Qualitative Interviews & Probes
Longitudinal (Diary) Studies
Usability, Prototype Testing
A/B Testing
Focus Groups
Customer Panels
Product Strategy & UX
Journey Maps
Experience Modeling
Screen & Flow Charts
Service Blueprints
Archetypes / Personas
UX Design
Leadership
Stakeholder Alignment
Team Workshops
Team Mentorship
C-Suite/Board Communication
Process Optimization
Roadmap Development
Engineering Collaboration